Community Guidelines
This is the publicly accessible copy of the community rules and the reporting and contact points of Nichtraucher Pro (internationally "Quit Smoking Pro"). It reproduces the governing sections of the app's legal document verbatim. Full terms: Terms of Use, privacy: Privacy Policy.
28. Community, User-Generated Content, and Moderation
You remain responsible for the content you upload (posts, comments, messages, images). Upload only content for which you hold the necessary rights.
You grant us a non-exclusive, royalty-free, non-transferable license limited to operating, delivering, and securing the service: storage, backup and caching, technical and format conversion, transmission to the intended recipients for private messages and to the public for content you post publicly, and use by the hosting and infrastructure processors. This license ends on deletion, except for content that remains in anonymized form and records subject to statutory retention.
There is no tolerance for objectionable content or abusive users.
- Unlawful, harassing, hateful, violence-glorifying, sexually explicit, or otherwise objectionable content is prohibited.
- Also prohibited: encouraging self-harm or suicide, glorifying or promoting eating disorders, advertising or selling tobacco, nicotine, and related products, fraud and misleading offers, publishing other people’s personal data, and content you hold no rights to.
- Writing about your own withdrawal, relapses, frustration, and low moods is explicitly welcome and is never a violation. Saying which aids helped you personally is allowed too; only promoting or selling a specific product is not.
- You can report content and people and block people.
- Public posts are visible to others; there is no guarantee that public content stays private.
Every report triggers an automated review of the reported content within 24 hours, and usually within minutes. Content that the review objects to is withheld until a decision is made, so it is no longer visible to others. A person then looks at the case.
The possible measures are withholding and permanently removing content, a warning, restricting an account (for example to read-only, possibly with the profile text hidden), and suspending an account; a restriction or suspension can be lifted again. Which one we take depends on how serious the violation is and whether it is repeated; we decide case by case and record the reason for every measure. There is deliberately no fixed ladder.
Withheld content stays visible to you, so that you can object to the decision. If you do not object, it is permanently removed seven days after the notice. An objection pauses that deadline until a person has decided.
As a service provider, we are responsible for user-generated content only once we obtain knowledge of a specific illegality and fail to act (Sections 7 to 10 DDG, Art. 6 DSA).
29. Contact and Notice Points
Under Regulation (EU) 2022/2065 (Digital Services Act) we provide a single point of contact for users and for authorities. It is reachable at supportepiclappscom, is handled by a person, and can be addressed in German and English.
You and third parties can report illegal content or violations electronically. The app offers a reporting route on every post, every comment, and every profile. A report should make clear what it is about: the reason from the list provided and, where needed, a short explanation. The more precise the report, the better we can place it. We acknowledge receipt immediately in the app.
Once your report has been decided, we tell you the outcome, including when we reviewed the content and left it up. The notice states the decision, the date, whether it was reached by automated means, and the address for challenging it. You will find it in the app under “My reports”. Legal remedies and the option to turn to an out-of-court dispute settlement body or the competent supervisory authority remain unaffected.
How we moderate: content is screened automatically first. We use classification models and a language model for this, running on our own servers. If that screening finds a possible violation, the content is withheld until a decision is made. A person then looks at the case. These models do not cover every language equally well; content in a language they do not cover is put in front of a person rather than cleared unchecked. Content carried over from the previous version of this app has not been through this screening retroactively; for those items it applies as soon as they are reported or edited again.
If content of yours is removed or restricted, you receive a statement of reasons. It names the ground, the date, the category concerned, and explicitly whether automated means were used and whether a person has already reviewed it. You can object in the app or by email; an objection is handled by a person.
Please send removal orders concerning terrorist content under Regulation (EU) 2021/784 to supportepiclappscom. That address is the point of contact within the meaning of Art. 15(1) of the Regulation. The Regulation requires removal within one hour of receiving the order; please therefore mark such orders as urgent in the subject line so that they are recognisable immediately.